Turn your contact centre payment processing into a competitive advantage. Enhance security while improving your payment processes, customer service, handling times and cash flow.
AgentSecure ensures no credit card data is seen, heard or processed by your agents. The caller enters their card details using the phone keypad without any interruption to the communication channel between the agent and the customer. Ensuring a seamless customer experience, excellent service and higher payment success rates.
The “AgentSecure” service addresses:
- The growing costs and complexity associated with in-house contact centre security compliance
- Customer service and communication levels are enhanced
- Leverages a 100% cloud-based service which prevents credit card data from entering your contact centre
- PCI DSS service compliance
- Brand, customers and staff protection from fraud
- Negates the need to invest in additional call recording capabilities or payment gateway providers.
The key challenge for merchants is to find a partner with the experience, expertise and flexibility to adapt to specific call centre workflows.
Our flexible solutions enable us to interoperate with existing desktop workflows, securing the call centre capture and then downstream payment processes without the need to store or process credit cards within the merchant’s environment.
Agent IVR services
Agents simply forward customer calls to a user-friendly, PCI complaint IVR payment system.
Once payment is required, simply transfer the call to an interactive, user-friendly interface that collects payment for you. IPSI offers two powerful options, a highly customisable hosted IVR service and an advanced IVR web service which can interact with and secure client side IVR infrastructure.