PCI DSS compliance is mandatory for any business or service provider that processes card payments and stores or transmits credit, debit or [...]Read more How to prepare for a PCI DSS compliance audit
APRA Level Security Compliance: What you need to know about the new cloud and data security standards
In September 2018 the APRA updated their guidance on cloud computing services and on 1st July 2019, will enforce a new prudential standard (CPS 234).Read more APRA Level Security Compliance: What you need to know about the new cloud and data security standards
The Office of the Australian Information Commissioner has released their quarterly “Notifiable Data Breaches Quarterly Statistics Report” [...]Read more Human error still behind many reported data breaches
Contact centres routinely handle payment data such as credit or debit cards, CVVs and PIN numbers which make them a prime target for credit card fraud.Read more PCI DSS Compliance Guide for Contact and Call Centres
The Office of the Australian Information Commissioner has released their second “Notifiable Data Breaches Quarterly Statistics Report” advising [...]Read more Deliberate criminal attacks behind most notifiable data breaches
From 25th May 2018, Europe’s General Data Protection Regulations (GDPR) come into effect. How are you affected?Read more General Data Protection Regulations: How are Australian businesses affected?
Omni-channel payments: How to provide outstanding customer service through omni-channel payment technology
Today, customers expect to be able to make seamless, secure payments across multiple easy to use channels at a time when it is convenient forRead more Omni-channel payments: How to provide outstanding customer service through omni-channel payment technology
Contact centres are a tangible driver of customer value and a key component of the customer experience. Find out how to use them to create a [...]Read more How to turn your contact centre into your competitive advantage
Firstly, its important to note that any organisation that stores, processes or transmits credit card data must be compliant with the Payment Card [...]Read more Achieve and maintain security (PCI DSS) compliance in the most cost effective manner
Protection is key Merchants handling sensitive credit card data are under increasing pressure maintaining PCI DSS compliance. When it comes to [...]Read more What are the best methodologies to prevent credit card fraud in your business?