Articles posted by "Eric Maya"
BroadSource and IPSI are working together to deliver PCI DSS compliant solutions
BroadSource and IPSI are working together to deliver PCI DSS compliant solutions for call centre agents, including those working from home.
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How to prepare for a PCI DSS compliance audit
PCI DSS compliance is mandatory for any business or service provider that processes card payments and stores or transmits credit, debit or [...]
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APRA Level Security Compliance: What you need to know about the new cloud and data security standards
In September 2018 the APRA updated their guidance on cloud computing services and on 1st July 2019, will enforce a new prudential standard (CPS 234).
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Human error still behind many reported data breaches
The Office of the Australian Information Commissioner has released their quarterly “Notifiable Data Breaches Quarterly Statistics Report” [...]
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PCI DSS Compliance Guide for Contact and Call Centres
Contact centres routinely handle payment data such as credit or debit cards, CVVs and PIN numbers which make them a prime target for credit card fraud.
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Deliberate criminal attacks behind most notifiable data breaches
The Office of the Australian Information Commissioner has released their second “Notifiable Data Breaches Quarterly Statistics Report” advising [...]
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General Data Protection Regulations: How are Australian businesses affected?
From 25th May 2018, Europe’s General Data Protection Regulations (GDPR) come into effect. How are you affected?
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Omni-channel payments: How to provide outstanding customer service through omni-channel payment technology
Today, customers expect to be able to make seamless, secure payments across multiple easy to use channels at a time when it is convenient for
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How to turn your contact centre into your competitive advantage
Contact centres are a tangible driver of customer value and a key component of the customer experience. Find out how to use them to create a [...]
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Achieve and maintain security (PCI DSS) compliance in the most cost effective manner
Firstly, its important to note that any organisation that stores, processes or transmits credit card data must be compliant with the Payment Card [...]
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