Pay by Call Centre

If you’d like to expand your ability to accept payments via your call centre, you must be certain your payment system is PCI DSS compliant.

PCI DSS compliance in the call centre environment can be confusing for merchants with misinformation coming from vendors, banks and other parties. Many merchants are also mistaken in the belief that pause-call recording is the answer to the PCI DSS compliance requirements. It is important to note that this only addresses a small portion of the requirements.

The key for merchants is to work with a partner like IPSI which has in-depth experience, expertise and the flexibility to interoperate with specific call centre workflows.

Depending on the client’s requirements, we can explore a range of approaches for accepting call centre payments. These range from diverting credit card data from the call centre via an IVR interface, to securing the call centre capture and downstream payment processes without the need to store credit cards within the merchant’s environment.

Our experience and expertise in this area can be leveraged to achieve and maintain PCI DSS compliance in a timely and cost effective manner.