Pay by Phone (IVR)
Our Pay by Phone options provides businesses with a phone-based payment option allowing payment acceptance 24/7 without the need for a call centre agent.
Our state-of-the-art IVR platform, offers enterprise-grade reliability, flexibility and scalability with significant bust capacity ensuring the highest service levels are maintained during peak periods.
Used by a diverse range of blue-chip clients, the cloud-based IVR platform is level 1 PCI DSS certified with significant capacity and redundancy. The flexibility within the platform allows replication of client-side processes with complete customisation including voice talent, scripts, call flows and diversions, data exchange and validation, data look up and multi-type payment processing.
KEY BENEFITS
Easy integration with an existing payment provider and CRM
Level 1 PCI DSS Certified
Enterprise grade reliability, flexibility and scalability
Significant bust capacity ensuring the highest service levels
Customisable voice talent and scripts
Fully automated system
HOW PAY BY PHONE (IVR) WORKS
Customers call a dedicated phone payment number and are walked through a step-by-step voice-based payment system
We securely collect the payment data through our cloud-based system and deliver it to your payment provider.
The customer is notified regarding the payment result with payment data securely stored away from their payment environment.
