Market Insights & Security
Pause and Resume call recording in the contact centre
Pause-and-resume recording is quickly becoming a legacy solution that no longer efficiently serves the purpose it was designed for, namely to [...]
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Mandatory data breach notification still on government’s agenda
The rise of Cybercrime is creating legitimate business risk and privacy concerns for Australians. The government has confirmed it is still [...]
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Australia’s New Privacy Laws, Important Insights
The reforms to the federal Privacy Act include significant changes to the existing privacy principles which apply to private and public sector [...]
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How to survive a data breach
In the past two years, LinkedIn, eHarmony, Twitter, Adobe and, most recently, Target have suffered data breaches that together exposed more than [...]
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