Market Insights & Security
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Pause and Resume call recording in the contact centre
November 2015
Pause-and-resume recording is quickly becoming a legacy solution that no longer efficiently serves the purpose it was designed for, namely to [...]
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Mandatory data breach notification still on government’s agenda
September 2015
The rise of Cybercrime is creating legitimate business risk and privacy concerns for Australians. The government has confirmed it is still [...]
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Australia’s New Privacy Laws, Important Insights
August 2014
The reforms to the federal Privacy Act include significant changes to the existing privacy principles which apply to private and public sector [...]
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How to survive a data breach
February 2014
In the past two years, LinkedIn, eHarmony, Twitter, Adobe and, most recently, Target have suffered data breaches that together exposed more than [...]
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