Process Improvement
HomePosts Tagged "Process Improvement"
Pause and Resume call recording in the contact centre
November 2015
Pause-and-resume recording is quickly becoming a legacy solution that no longer efficiently serves the purpose it was designed for, namely to [...]
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Credit card data discovery tools lay the foundation for good data security
February 2014
Card Holder Data (CHD) discovery tools are becoming essential in identifying none secure sensitive data locations. Since December 2013, a series [...]
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