Larger organisations tend to have more unique business requirements. They need the flexibility to meet the expectations of a larger customer base, while ensuring the highest levels of security are maintained. At IPSI, we believe that security, flexibility and innovation can go hand in hand.
Service flexibility means that workflows, branding and data exchange processes can be configured to ensure payment and customer interactions operate in accordance with business objectives, effectively giving control back to the customer. High levels of flexibility also ensure that the IPSI services are easy to deploy as disruption to existing systems and processes can be minimised.
An extensive range of integration services and configurations are available with contracted service level commitments and 99.999% service availability.
With global payment capabilities and internationally used data scanning software & remediation services, IPSI is able to service select enterprise clients in different regions throughout the world.
All payment services incorporate advanced data consolidation, reporting and analytics. Enabling customers to access meaningful business intelligence in real time across products / brands / business units / banks and countries.
Level 1 PCI DSS certification with ancillary data scanning & remediation services.
Security & data residency
You can be assured that IPSI securely stores data within Australia. Overseas data silos can be arranged but they are strictly isolated.
Multiple payment options
Mobile, bank account, card, call centre, phone, tokens? Your customers expect multiple payment options, IPSI offers multiple options which can grow and evolve as your business requirements change.
IPSI offers multiple highly flexible integration options such as iFrame, Direct Post, Proxy, API and client side encryption with advanced data exchange and analytics.
However, the growth of mobile device usage has resulted in conflict between innovation and security. Many companies struggle with the need to improve customer experience and touch points while maintaining security and compliance.
IPSI has worked with organisations and developers to provide innovative, flexible and customer friendly payment services which comply with the latest security standards.
The technology is used by a diverse range of clients.
PCI DSS compliance in the call centre environment can be confusing for merchants. Many merchants are also mistaken in the belief that pause-call recording is the answer to the PCI DSS compliance requirements. It is important to note that this only addresses a small portion of the security requirements. While traditional IVR based services can result in higher dropouts and reduced customer service, payment success rates and cash flow.
The key for merchants is to work with a partner like IPSI which has in-depth experience, expertise and the flexibility to interoperate with specific call centre workflows.
Depending on the client's requirements, we can explore a range of approaches for accepting call centre payments.
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The growth of mobile-based customer interactions and device usage has resulted in conflict between being innovative and the need to keep mobile transactions secure. It can be challenging to improve customer experience by introducing digital wallet capability and maintaining security and compliance. IPSI has worked with organisations and developers to provide innovative, flexible and customer friendly payment services which enhance customer innovation and security.
Multi-bank connectivity removes the challenges of bottlenecks and credit inefficiencies that exist when dealing with a single bank. A multi-bank solution allows your organisation to become more bank independent and removes the challenges of moving banks in the future, giving you the commercial benefits associated with strategic bank independence.
Our payment solutions leverage established connections with multiple banks in Australia and overseas.