IPSI is able to deliver high levels of flexibility and control back to the merchant. This includes high-level configuration and unique management features, ensuring deployment of payment facilities in a manner that meets your business requirements.

Internet, Mobile, App, Phone (IVR) & Call Centre touchpoints with omni-channel tokenization and enterprise business intelligence ensures that you can interact with your customers in a manner that suits them.

Service flexibility means that workflows, branding and data exchange processes can be configured to ensure payment and customer interactions operate in accordance with business objectives, effectively giving control back to the customer. High levels of flexibility also ensure that the IPSI services are easy to deploy as disruption to existing systems and processes can be minimised.

IPSI is connected to all of the major banks in Australia & New Zealand, with the capability to process payments for larger clients in the United States, Europe and Asia. Given our multi-bank capabilities, customers benefit from greater choice and strategic bank independence.

An extensive range of integration services and configurations are available with contracted service level commitments and 99.999% service availability.

With global payment capabilities and internationally used data scanning software & remediation services, IPSI is able to service select enterprise clients in different regions throughout the world.

All payment services incorporate advanced data consolidation, reporting and analytics. Enabling customers to access meaningful business intelligence in real time across products / brands / business units / banks and countries.

IPSI offers multiple highly flexible integration options such as iFrame, Direct Post, Proxy, API and client side encryption with advanced data exchange and analytics.

With mobile ownership and usage continuing to grow, collecting payments by mobile is a must to meet the expectations of customers.
However, the growth of mobile device usage has resulted in conflict between innovation and security. Many companies struggle with the need to improve customer experience and touch points while maintaining security and compliance.

IPSI has worked with organisations and developers to provide innovative, flexible and customer friendly payment services which comply with the latest security standards.

Our Pay by Phone services utilise enterprise-grade reliability, flexibility and scalability with significant bust capacity.

The technology is used by a diverse range of clients.

If you'd like to expand or enhance your ability to accept payments via your call centre, you must be certain your payment system is PCI DSS compliant.

PCI DSS compliance in the call centre environment can be confusing for merchants. Many merchants are also mistaken in the belief that pause-call recording is the answer to the PCI DSS compliance requirements. It is important to note that this only addresses a small portion of the security requirements. While traditional IVR based services can result in higher dropouts and reduced customer service, payment success rates and cash flow.

The key for merchants is to work with a partner like IPSI which has in-depth experience, expertise and the flexibility to interoperate with specific call centre workflows.

Depending on the client's requirements, we can explore a range of approaches for accepting call centre payments.

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Can your customers pay by using stored payment details? Tokenisation and digital wallets when done properly can improve customer service, cash flow and security.

 

The growth of mobile-based customer interactions and device usage has resulted in conflict between being innovative and the need to keep mobile transactions secure.  It can be challenging to improve customer experience by introducing digital wallet capability and maintaining security and compliance. IPSI has worked with organisations and developers to provide innovative, flexible and customer friendly payment services which enhance customer innovation and security.

IPSI processes multiple payment types such as credit cards, debit cards, bank account payments as well as tokens and wallets.